This website is operated by aecar. Throughout the site, the terms “we”, “us” and “our” refer to aecar. aecar offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Any new features which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. You should check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- You use the aecar.co.uk website at your own risk.
- aecar does not assume any liability arising from your use of this website.
- While we always strive to provide you with accurate information, we will not assume any responsibility for errors or omissions on our website, or for any failure to update them.
- We reserve the right to change or eliminate any part of our website without notice.
- The aecar website is subject to UK law.
Supply of Goods
We only supply parts which are listed for your vehicle. Before attempting to fit replacement parts always compare the new components with those removed from the vehicle to ensure compatibility.
Many goods listed here on our website are also listed on Ebay. In the unfortunate event that we have sold out of your part we will contact you and offer a full refund or approx date when new stock arrives.
If the parcel/packaging looks damaged/broken or opened please check contents before accepting/signing for the item, as once signed it is legally yours. If the delivered goods are damaged in order for replacement/refund couriers/Royal Mail may ask for photos of the damage and photos of the packaging (Please retain all packaging)
We reserve the right to deliver goods of a modified design provided that any difference does not make the part unsuitable for your vehicle.
Returning your goods
UK Orders: If you wish to cancel the purchase you must return the goods within 14 calendar days of receipt and we will reimburse you for all payments received including the costs of delivery back to your original payment method. (except for the supplementary if you chose a type of delivery other than the least expensive type of standard delivery offered by us) You can return goods within 30 calendar days and we will reimburse in full for goods back to your original payment method.
EU/International Orders: If you wish to cancel the purchase you must return the goods within 30 calendar days of receipt and we will reimburse you for the goods back to your original payment method.
Goods returned after the above time frame may be subject to a 20% re-stocking and Handling charge and will exclude any post & packing costs. This does not affect your statutory rights. All returns must be accompanied by a copy of invoice or proof of purchase and reason for return.
All returns should be posted to the following address
AE CAR, Unit 6C Shaw Barn, Whitesmith, Lewes, East Sussex BN8 6JD. Telephone 01825 873000.
You will be responsible for paying for your own shipping costs for returning your goods. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a recorded/trackable posting service. We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it in the event of a claim with your carrier.
AE car are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts. Please advise us of any problems with shortages within 5 days of receipt.
All returns are subject to the following conditions:
•Goods are returned to us carriage paid.
•Please ensure that all goods are sent back to us via recorded/trackable delivery.
•All Goods are returned complete
•All Goods are returned in the same condition that you received it and in the original packaging.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Special Order Products
We cannot accept products which have been classed as a special order or which has been manufactured to your specification for cancellation or return. Despatch times for special order products are given in good faith, but AE CAR can not be held responsible for delayed deliveries.
Exchanges, Replacements or Refunds
In the event of goods needing to be exchanged, replaced or refunded due to;
- The received goods are not suitable or incorrect
- The received goods are suitable but an exchange would be preferable
- The received goods have been fitted but are allegedly faulty.
In all cases, AE car would need to be in receipt of the original goods or be in receipt of full payment for the replacement goods before any exchange goods can be sent out. All goods must be returned to us carriage paid, upon return, we will inspection the goods. In some cases where goods have been fitted and are allegedly faulty, we may have to return the goods to the manufacturer for further inspection.
Warranties & Guarantees
All warranties and guaranties are provided by the manufacturers/UK importers and are subject to their terms and conditions.
AE car will deal directly with manufacturers/UK importers on your behalf but accepts no liability for any losses, costs damages, charges or expenses caused by any warranty claim.
We cannot be held responsible for contingencies beyond our control such as strikes, lockouts, shipping delays, fire, war etc. All confirmed orders may be partially or wholly suspended without liability on our part. In such an event the purchaser will have no claim against us for loss or damage either direct or consequential which may result.
Royal Mail UK Delivery
Orders sent by Royal Mail: We do advise that the majority of orders are received within 1-3 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 15 working days to deliver [this is a Royal Mail rule] before we can arrange a replacement or a refund.
If you still haven't received it by the 15th working day, please contact us & we will investigate the matter for you. We cannot be held responsible for delays caused by Royal Mail.
Royal Mail Europe/International Delivery
Orders sent by Royal Mail: We do advise that the majority of orders are received within 3-9 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 20 working days for goods to arrive at European destinations and 25 working days for the rest of the world before we can arrange a replacement or a refund [this is a Royal Mail rule].
If you still haven't received it by the 20th working day (European), 25th working day (Rest of the World), please contact us & we will investigate the matter for you. We cannot be held responsible for delays caused by Royal Mail.
We will only send replacement goods or refunds once Couriers confirm that the goods are lost.
Please contact us if your goods are lost/delayed after
UK - 5 working days
Europe - 10 working days
International - 10 working days
Please note all claims on shipments must be initiated within 14 working days of the invoice date, as carriers may reject requests due to lapse of time. Outcome on claims are subject to the decisions of the carriers
Despatch times for all products are given in good faith, but AE CAR can not be held responsible for delayed deliveries. Transit times quoted are for major cities, other destinations may require additional time in transit. Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable time, issuing a credit note or a refund of the purchase price paid.
Buying from outside EU
When purchasing from outside of the European Union charges may be levied by your local government by way of import duty and or taxes. These charges vary from region to region and can change without warning. It is the responsibility of YOU the customer to make yourself aware of any charges that may be imposed. We will under no circumstances accept liability for any charges for return or destruction of goods ordered. If you are not prepared to pay your local import duty and or charges Please do not buy.
24 Hour Despatch
24 hour despatch working days only, working day is Monday to Friday and excludes public holidays.
Surcharges - exchange units
After we have received the old unit, they will be returned and inspected by our suppliers. We will refund for old unit surcharge after our suppliers agree to refund us for the surcharge. Buyer pays for return postage of old units to AE CAR. Old units must be returned within 3 months of invoice date.
Products with an old unit surcharge are fully refundable. Old units must be returned in one complete piece.
Surcharge on old units maybe rejected for the following reasons:
- Severe/Extreme corrosion
- Worn casing
- Unauthorized modifications
- Broken pieces
- Missing pieces