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FAQs

Frequently Asked Questions

Can I amend or change my order?

When you place an order from AE CAR we'll send you an email confirming receipt of your order and containing the details of your order. You can change your order before it's been despatched for stock products. We cannot accept any products which have been classed as a special order or which has been manufactured to your specification for cancellation or return

If you wish to change your order whether to remove or add a product please contact us and we can advise you.

If you have already placed an order and not received confirmation despatch email and wish to order another product contact us and we can email you an invoice with combined postage. 

  

How do I know if the product is in stock?

We stock over 90% of the products in our website, Normal stock products which are out of stock will have a sold out button and cannot be added to the cart. If you wish to purchase the sold-out product please contact us and we will let you know approx due back in stock date.

Products like BC Coilover kits, Colombo & Bariani camshafts, Wossner/Pec & Xilema camshaft pulleys are special order products and will have a 'This product is Special Order' under the product price and despatch time on the product page. Despatch times for special order products are given in good faith, but AE CAR cannot be held responsible for delayed deliveries.

 

Is it possible to place an order from the EU vat/tax-free?

Yes if you are based within the EU and have a valid VAT number, please contact us with your VAT number, your name, company name & address with parts required. We will verify your details and if your VAT number is valid we can email a vat/tax-free invoice or set up your account as vat/tax-free (not applicable to UK companies). We can only send goods to the VAT registered business address.

 

Is it safe to order online?

We take online security extremely seriously and have taken rigorous precautions to ensure that your information is processed with confidentiality and accuracy. Read more about our privacy policy.

Lookout for the Padlock Protocol:  This will appear in the address bar in the top-left in all our web pages, cart page and checkout when you start the payment process.

We want to ensure that you can shop at AE CAR with confidence and would advise that you observe a few sensible precautions: Install Security Software: Most threats appear in the form of malicious software or viruses so you need to ensure they are kept out. Ensure your computer is installed with antivirus and anti-spyware software and a firewall.

Get Updates: Security Software manufacturers have to constantly respond to new threats. They do so via updates that iron out any bugs, update regularly to keep your security software at its most effective.

Password Protect: Use strong and smart passwords for login. Using upper and lower case characters, adding numbers and special characters to your password will make it more difficult for others to guess. Regularly change your password and always log out at the end of a session.

 

We do not ship to your destination?

If your destination/country is not listed in the shipping estimate or cart please contact us for shipping price

 

When will I receive my order? 

For stock products, we aim to despatch orders same working day if ordered by

Time GMT - Shipping method
11.30 - DPD FedEx, DHL & UPS couriers
13.00 - Royal Mail

Approximate Delivery Times

  • UK via Royal Mail 1 to 2 working days
  • UK via DPD 1 working day
  • Europe 3 to 7 working days
  • International 4 to 10 working days 

Working days Monday to Friday, excludes public holidays.

UK via DPD local. If you place an order on Thursday after 1 pm or on Friday your parcel will be despatched on Friday and delivered on Monday.

 

Which is the correct part for my vehicle?

If you are not sure which is the correct part for your vehicle you can contact us with the 17 digit VIN/chassis number of your vehicle and we will check for you.

This check service is only available for Abarth, Alfa Romeo, Fiat & Lancia models 1988 on.

 

Do you offer a discount on large or bulk orders?

If you are part of a Club or forum are in the trade or a customer wishing to make large, one-off purchases, contact us via email. The discount can vary depending on the quantities you are buying.