Returning your goods
UK Orders: If you wish to cancel the purchase you must email us within 14 days of receiving your order and have another 14 days to return the goods once you’ve told us. We will reimburse you for payments received including the costs of posting/shipping back to your original payment method. (except for the supplementary if you chose a type of delivery other than the least expensive type of standard delivery offered by us) a £2.50 returns charge will be applied for each return.
EU/International Orders: If you wish to cancel the purchase you must email us within 14 days of receiving your order and have another 14 days to return the goods once you’ve told us. We will reimburse you for goods back to your original payment method. We do not reimburse for EU/International shipping costs, a £2.50 returns charge will be applied for each return.
Goods returned after the above time frame may be subject to a 20% re-stocking and Handling charge and will exclude any post & packing costs. This does not affect your statutory rights.
If you are based outside of the UK and wish to return goods you must ensure that when you fill out the customs form for the goods that the purpose of your shipment is 'Return to sender/seller' or 'Return of Goods'.
All returns should be posted to the following address
AE CAR, Unit 6C Shaw Barn, Whitesmith, Lewes, East Sussex BN8 6JD. Telephone 01825 873000.
You will be responsible for paying for your own shipping costs for returning your goods. Shipping costs are non-refundable.
You should consider using a recorded/trackable posting service. We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it in the event of a claim with your carrier.
All returns are subject to the following conditions:
•Goods are returned to us carriage paid.
•All returns are accompanied by either a copy of the invoice, a copy of the order confirmation (sent to you via email), or proof of purchase.
•Please ensure that all goods are sent back to us via recorded/trackable delivery.
•All Goods are returned complete
•All Goods are returned in the same condition that you received it and in the original packaging.
Electrical or Electronic Products
Electrical or electronic products are not returnable. If the product is allegedly faulty, you must contact us for a warranty claim form before returning the product and we will return the product to the suppliers/manufacturers for them to check.
Special Order Products
We cannot accept products which have been classed as a special order or which has been manufactured to your specification for cancellation or return. Despatch times for special order products are given in good faith, but AE CAR cannot be held responsible for delayed deliveries.