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Shipping & Delivery

          

We aim to despatch orders the same working day if ordered by
Time GMT - Shipping method
11.30 - DPD courier
13.00 - FedEx, DHL & UPS couriers, Royal Mail
The vast majority of our goods are despatched within 1 working day from receipt or your order. Transit times are given in shopping cart 'Get shipping estimates' & Cart 'Shipping method' pages. We will email you despatch notification of your goods with tracking number.

UK Delivery & Despatch

Most goods are despatched using our next day courier service / Royal Mail delivery. This service is only available Monday to Friday and excludes public holidays. Please note that deliveries require a signature on delivery.   

Royal Mail UK Delivery 

Orders sent by Royal Mail: We do advise that the majority of orders are received within 1-3 working days of despatch. However, for Royal Mail to class the order as lost in the post we have to allow them 15 working days to deliver [this is a Royal Mail rule]. 

If you still haven't received it by the 15th working day, please contact us  & we will investigate the matter for you. We cannot be held responsible for delays caused by Royal Mail.   

    UK shipping via DPD local

    DPD local delivery next working day to UK mainland with 1-hour delivery slot

    If you place an order on Thursday after 11.30 am or on Friday your parcel will be despatched on Friday and delivered on Monday, UK mainland only.

    Not available to Northern Ireland, available to Isle of Man & Isle of Wright, Scottish Highlands & Islands 

    Click here to see transit times & Postcode Prefix 

    Delivery addresses 

    If paying via credit or debit card, we are only able to deliver to the registered card holders address or to a registered business address. We are not able to send goods to a third party residential address. If paying via Paypal we are only able to deliver to the address as listed in the Paypal payment.  

    Security checks 

    Please note that due to the ever increasing numbers of fraudulent orders, all orders placed will be subject to security checks to confirm their validity. Any fraudulent details we receive which are trying to be used to obtain goods will be passed onto the relevant authorities. We take credit card fraud extremely seriously and are unable to process orders until these requirements have been satisfied.  

    Product Availability 

    Many of the products you see on our website are held in stock. All items which are out of stock at our warehouse and are out of stock with the manufacturer/UK Importer usually take between 1-3 weeks on average to arrive from Europe. Should this be the case you will be notified on your estimated delivery/despatch date via email. Delivery times for all goods are given in good faith, but AE CAR can not be held responsible for delayed deliveries.

     

                

    Overseas orders

    International orders are very welcomed. We despatch to all over the world via Royal Mail & courier delivery. Transit times are given in shopping cart 'Get shipping estimates' & Cart 'Shipping method' pages. Please bear in mind, not all parts can be sent overseas, a bumper or a bonnet is too large to ship outside the UK! Unfortunately, some bulky items have no shipping price to some countries, please contact us and we will email you with prices.

    For outside of the EU shipping prices are listed for products up to the weight of 60kg with Express courier delivery, if you are looking for an Economy delivery please contact us and we will be happy to quote you.  

    Transit times are for major cities, other destinations may require additional time in transit.

    VAT/TAX

    All prices displayed in our website are shown with & without VAT/TAX, taxes are calculated at checkout once you have selected your delivery location. If ordering parts within the EU you will need to pay UK VAT. For orders outside the EU its VAT/TAX-FREE... you will not be charged any VAT/TAX. If you are a company within the EU please contact us with your valid VAT ID number (not applicable to UK companies).